My Orders section for

Overview   Process  

Task: to simplify order handling for customers and for Ozon staff alike.

Order info is presented more clearly now and you have the option to hide or show more details.

The order status is color-coded

Progress bar displays the current status.

Paid orders are stamped

If you are not ready to pick up your order you can request that the warehouse extends the pick up time.

But do specify just how long

Unpaid orders are held for a limited time only.

Unfortunately we cannot hold your items for you past this date

To cancel an order you do not have to call customer service, just do it online and mark your reason.

Mini-questionnaire helps you choose the reason for cancellation and helps Ozon improve its service

Release date: June 29 2011


art director
Roma Voronezhsky
Ilya Aleksandrov
technical director
Andreyka Lechev
Vasily Mamaevsky
project managers
Andrey Gundyrev
Veronika Kyshova

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