Collecting and analyzing raw data.
Studying the manuals.
Analyzing the data actually processed through the system. Figuring out how to simplify and normalize the tables.
Picking at the failed DIY version.
More analyzing, organizing, designing.
Information objects in question.
Developing the layouts to end up with 12 iterations.
Always analyzing, formulating, asking questions and getting answers.
Text files with plans, questions, responses and thoughts.
Time to dress it.
Taking pictures of a ribbon.
Creating shiny icons for the login page.